Shipping
SHOPPING INFORMATION
Orders usually ship within one business day of receipt. Estimated shipping time by country and shipping option is noted on the ordering page. Allow an additional 7-10 days before contacting OCTATCO to inquire about a shipment. Orders may be delayed during promotional periods.
We ship our products from the United States and the European Union. There may be import duties/customs fees associated with your order if you are importing from outside these regions. Customs clearances might cause a delay in shipping.
Shipping options and fees vary by country and are noted on the ordering page.
Products purchased at octatco.net are shipped from the Sout Korea. When a package must travel through border customs, there may be an import duty that the buyer is responsible for paying. Typically this means that if a package is being shipped outside of the South Korea, it will be subject to import duty.
A request for payment will usually come from the shipping company. It is the buyer’s responsibility to know their country’s import duties and taxes, and is expected to pay them when importing products from OCTATCO.
We cannot currently ship to:
Afghanistan, Russia, Ukraine, Belarus, Kazakhstan, North Korea, Iran, Sudan, Cuba, or Syria.
Returns and cancellation
Products purchased by private persons (i.e., consumer purchasers) directly from octatco.net are eligible to be returned within 45 days of receipt. Your payment method will be credited the full amount for the products returned minus associated restocking and shipping fees if applicable.
The following return instructions apply only to OCTATCO products purchased online at octatco.net by consumer purchasers. If you have purchased OCTATCO products through other online channels, such as Amazon or a OCTATCO reseller, you should contact Amazon or the reseller directly for their return instructions.
Shipping fees and borders/customs/duties fees will not be refunded. The customer is responsible for paying the return postage.
Products that were purchased with a promotional discount or in a bundle with a discount will be fairly refunded.
Orders cancelled before shipment has left OCTATCO will be refunded in full.
Shipped orders
Orders cancelled after shipment has left OCTATCO will be refunded per the Return policy.
Orders for non-consumer purchasers are not eligible for cancellation.